Warranty & Complaints

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or something else happens that entitles you to a warranty claim.

Under European law, we are liable for any lack of conformity that becomes apparent within two years of delivery of the goods. You may have additional rights under Dutch law.

On some products, we offer a warranty longer than two years. If this is the case, it will be clearly stated on the product page.

Did you purchase your product from the previous owner of CraftBrew.nl? We still offer a two-year warranty on your product.

If you discover, or should discover, a defect in the product, you must contact us within a reasonable period of time. A reasonable period is at least two months. Under certain circumstances, a period longer than two months may also be acceptable.

If you contact us promptly, we will arrange a free repair or replacement. You can do this by emailing us at info@craftbrew.nl or using the contact form, stating your order number and a description of the defect.

Complaints

It is always possible that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@craftbrew.nl . If this does not lead to a solution, it is possible to register your dispute for mediation through ValuedShops via: https://www.valuedshops.com/assistance